General Warranty terms in India
The original Sennheiser product you have purchased is covered by a warranty of 24 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user.
The date of purchase of a new Sennheiser product by the end user determines the actual time period that the warranty period will begin. It is customer’s responsibility to provide proof of purchase for the product requiring repair or replacement. Proof of purchase must state the date of purchase & name of the product.
Sennheiser India service centre will not entertain warranty if the proof of purchase is not produced by the customer along with defective unit at the time of repair.
Any defective parts removed from a defective product during the course of a warranty claim shall become property of Sennheiser Electronics India Pvt. Ltd.
The following cases are not covered under warranty.
- Minor faults or deviation in the quality of a product which do not affect the product’s value or fitness for its intended purpose.
- Any accessories supplied with the product.
- Rechargeable & disposable batteries (these products have a shorter service life, the length of which also depends on the frequency of use).
- Faults resulting from the improper use (e.g. operating errors, mechanical damage, incorrect operating voltage or wrong system configuration)
- Faults due to wear & tear.
- Damage resulting from fire or liquid seepage.
- Any modification of a Sennheiser product done by you or a third party, unless Sennheiser has given its prior written consent to the nature & extent of the modification.
Faults of which purchaser was already aware at the time of purchase.
All warranty claims become void if the product is tampered with by unauthorized persons or repair shops.
Warranty claims can be enforced in any country throughout the world in which the statuary rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or the claims over & above the rights stated in these terms & conditions will be accepted.
Consumers may be entitled to statuary rights in their own countries which are not restricted by these warranty terms & conditions, as the warranty is governed by the laws of country in which the Sennheiser product was purchased by the customer. The provisions of the UN Convention on the international sale of goods do not apply to this service.
If you wish either to file a claim under warranty or get your defective Sennheiser product which is out of warranty, please send the product to the address mentioned below, together with accessories & proof of purchase (in case the product is within warranty period). The customer bears the risk of shipment. To avoid any damage in transit, please use the original packaging if possible.
Consumer Products (Headphones and Headsets) under warranty
If any product fails to operate properly due to manufacturing defects within warranty period at customer’s end, it should be forwarded to Sennheiser India service centre directly along with the proof of purchase. (For example copy of original invoice) provided at the time of purchase by the customer). Defective unit has to be sent to:
1. Manager Customer Service
Sennheiser Electronics India Pvt. Ltd.
102 A, First Floor, Time Tower
Sector - 28, MG Road, Gurgaon
Haryana- 122002
Tel: +91 124 4187823
Fax: +91 124 4187830
2. Service Engineer
Sennheiser Electronics India Pvt. Ltd.
Office No. 503, Midas Building,
Andher-Kurla Road, J.B. Nagar,
Andheri (East), Mumbai-400 059,
Maharashtra, India.
Tel: +91 (022) 42488400
Fax: +91 (022) 42488430
1.1 Without proof of purchase, item will not be accepted by Sennheiser India service centre.
1.2 If it is a defective wired headphone, replacement will be given by Sennheiser India service centre within 10 working days of receiving the defective headphone along with proof of purchase.
1.3 The date of purchase of a new Sennheiser product by the end user determines the actual time period that the warranty period will begin.
1.4 If customer fails to provide any proof of purchase, the item is treated under non- warranty case.
1.5 In case it is a wireless/ noise cancellation/ professional headphone, every attempt shall be made to repair the unit first & returned back to the customer within 10 working days of receiving the defective headphone along with proof of purchase. Such products will be replaced only when the problem is noticed beyond repairs. This is to be done at the sole discretion of Se- India service centre.
1.6 Customer will bear the cost of shipping the headphone to Sennheiser service centre. Sennheiser will bear the cost of shipping the headphone back to customer after completing the warranty service.
1.7 Customer should send defective headphone prepaid via an insured courier and obtain a tracking number for his package. As Sennheiser India is not responsible for damages incurred in shipping, we recommend customers to securely pack the product in a box, preferably original one that came with the product, using bubble wrap, foam or packing peanuts. Customer should return the faulty item complete with accessories like audio adapter, power adapter, charging unit, USB cables, batteries, ear buds etc.
2. Dead on arrival (DOA)
2.1 In case a headphone (Wired/ Wireless) fails to operate within one week of purchase by the customer, replacement unit to be provided to the customer by dealer/ distributor & the defective unit to be forwarded to Sennheiser India service centre by dealers/ distributor along with the proof of purchase, to claim the same under warranty.
2.2 Normally, the replacement for such products will be provided to the dealer/ distributor within ten working days (including transportation period).
2.3 In case a product model becomes obsolete during warranty period, the defective piece of that model shall be replaced with the next higher available model in line.
3. The limited warranty does not apply to:
3.1 Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Sennheiser, including damage or loss during shipment.
3.2 Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by Sennheiser.
4. CONSUMER PRODUCTS (OUT OF WARRANTY)
4.1 If a headphone fails to operate after warranty period at customer’s end, it should be forwarded to Sennheiser India service centre directly.
4.2 After the complete diagnosis, an indicative estimate shall be forwarded to the customer for approval. Headphone will be repaired after approval of estimate by the customer.
4.3 Headphone shall be dispatched to customer after receipt of complete payment in advance.
4.4 Spare’s Cost: The cost of spares used in a repairable item shall be charged at actual & the taxes shall be levied as applicable.
4.5 Service Charges: Service centre to impose service charges for each & every item repaired. Service tax & other charges shall be levied as per the rule.
4.6 Earplugs shall not be accepted for repairs.
Worldwide service partners of Sennheiser electronic GmbH & Co.Kg are available under http://www.sennheiser.com/
