It appears to me that I bought a fake Sennheiser product. Is that at all possible?
Well-known brands in all industries worldwide have to face that counterfeits of their products increasingly appear on internet auction sites. Also the Sennheiser brand is illegally used on such platforms increasingly.
Counterfeiters profit to a very large extent from copying successful products with a well-known brand without investing time and money in the development and marketing of such product.
In order to protect you as a consumer from counterfeits, to avoid deception and to sustain the image of the Sennheiser trademark we watch sellers of Sennheiser products on online platforms and take legal action against infringements. Besides patents and design patents we also protected our trademark and our logo on an international level.
What is Sennheiser doing concretely?
We contact the owner of the internet auction platform and ask him to delete the offer or block the seller in order to prevent further selling. In case of repeatedly selling of counterfeits we ask our external lawyers to take legal actions against the seller including cost burden for him.
In Far East where nearly all counterfeits come from, we carry out raids in order to diminish the number of counterfeits which could be sold in other parts of the world like Europe and USA.
What are criteria which help to spot a fake?
Unfortunately there is no hard and fast rule. The skills of the counterfeiters can often make it hard to visually distinguish a counterfeit from the original product. You should be alarmed if the products are being offered at an extraordinary low price or if the location of the article is in Far East because Sennheiser-products are not shipped to the customer from Far East!
Since a very big percentage of consumer goods being offered on online-auction platforms are counterfeits, you cannot be sure that Sennheiser products being advertised as „new“ are originals.
We strongly recommend to only purchase our products from authorized Sennheiser distributors which you can find on this website.
What is the consequence of having purchased a counterfeit Sennheiser product?
Please note that the purchase of counterfeits is causing loss of jobs in Europe and other parts of the world.
In the event you have bought a counterfeit please return it to the seller and demand a refund.
Counterfeits are mostly of a very bad quality so that you didn’t buy the quality Sennheiser stands and is famous for. If the counterfeit is returned under warranty to us we cannot service the product.
You can find our authorized dealers under “Sales worldwide“ and the respective country on this website.